Warranty
We grow tough, healthy plants—and we stand behind them with a clear, simple guarantee.
We want you to have a landscape that thrives. We pair every sale with clear care instructions and real-world advice, and we honor this warranty in the spirit it was written: to help you succeed.
What’s Covered
- Term: 6-month, half-cost guarantee on hardy trees, evergreens, and shrubs purchased from Schneider Nursery. (Some exclusions may apply.)
- Benefit: If a covered plant fails within 6 months, you’ll receive a 50% credit of the plant’s purchase price toward a replacement plant.
- Who it applies to: Retail customers only.
- Start date:
Installed by you: Warranty begins on purchase date.
Installed by our crew: Warranty begins on the installation date.
Labor, delivery, and planting fees are not covered and are not refundable.
What’s Not Covered
- Aftercare issues: Drought/under-watering, over-watering, missed watering schedule, failure to use root-zone mulch, or planting too deep/too shallow.
- Environmental damage: Salt or chemical exposure, mower/string-trimmer injury, construction damage, wildlife or pet browsing.
- Site mismatch: Poor drainage, standing water, inadequate sunlight, soil extremes, or planting outside recommended hardiness.
- Annuals, mums, houseplants, roses, azaleas, dogwoods, crape myrtles, non-plant items (soils, mulch, pottery, décor), and clearance or final-sale plants.
Keeping Your Coverage Intact
Plant correctly: Set the root flare at or slightly above grade; do not bury stems.
Mulch smart: Apply 2–3 in. over the root zone, pulled back from trunks/stems.
Water deeply, not daily: As a guideline for trees, apply ~10 gallons per inch of trunk caliper per watering; adjust for rainfall and soil.
Use Root Stimulator: At planting, then monthly in Oct/Nov and again in Mar/Apr/May to reduce transplant shock and encourage new feeder roots.
Ask early: If something looks off, contact us right away—small tweaks often save a plant.
Learn & Grow
Root Stimulator Directions
How to Make a Claim
- Gather your receipt (order #, date, plant name/size).
- Take photos: whole plant, close-ups of stems/leaves, planting area (show mulch and surrounding grade).
- Tell us the care routine: watering frequency/volume and site conditions (sun hours, drainage).
- Contact us within 6 months of the start date (see above). Bring or email your documentation.
- Review & credit: Our team will assess care/site conditions. If eligible, we’ll issue a 50% replacement credit of the plant’s price (plant material only).
How Credits Work
- Credit applies to replacement plants only (no cash back).
- Credit are Non-transferable; must be used by the original purchaser.
- Cannot be applied to wholesale plants, labor, delivery, or planting.
Schneider's Promise
We want you to have a landscape that thrives. We pair every sale with clear care instructions and real-world advice, and we honor this warranty in the spirit it was written: to help you succeed.
Questions or need help diagnosing a plant? Call us or stop by with photos—we’re glad to take a look and guide next steps.
Warranty FAQs
Does pruning void the warranty?
Routine, sensible pruning does not. Heavy topping or inappropriate cuts that stress or disfigure the plant aren’t covered.
Can I swap varieties with my credit?
Yes—credits may be used toward any in-stock replacement plant of your choice.
What if deer ate my plant?
Animal damage isn’t covered. Ask us for deer-sensible alternatives and protection tips for high-pressure sites.
Do wholesale purchases qualify?
No, the 6-month, half-cost guarantee does not apply to wholesale purhases.
Do discounted or final sale purchases qualify?
No, the 6-month, half-cost guarantee does not apply to discounted, clearance, or final sale items.
What about perennials that go dormant?
Dormancy isn’t failure. If you’re unsure, bring photos or a sample—we’ll help determine viability.
